This resort in Mauritius has nailed down the Art of Room Service, understanding it is more than just a “make-do” meal served within one’s room, but rather, a very memorable occasion of exclusive dining:
Team member Melvin extended warm greetings, addressed me by name and asked about my day as he entered the room (after seeking permission to do so). There was no unnecessary delay and service was warm and efficient. (+💖)
Apart from the polished cutlery and fine crockery set on crisp white table cloth, there was a thick candle in a glass jar and two hand-picked red hibiscus. My favourite part? The table art created on-the-spot with a mixture of black sesame seeds, red pepper, cinnamon sticks, star anises and other spices, with the wording “Enjoy” formed by simply “writing” with one’s finger through the sesame seeds. This spontaneous creation barely took ten seconds, yet delivered such a unique and delightful impression. (+💖💖💖💖💖)
Melvin pulled out the chair for me and with a grand hand gesture, informed that my dinner was ready. He then placed the napkin on my lap, making me feel as if I was dining in a fine restaurant. (+💖)
He offered to bring ginger tea or other herbal infusion when returning to clear the tray. “It helps to relax and have a good night sleep,” he informed. (+💖)
He offered to put on the Do Not Disturb sign after delivering the food, so that I could enjoy my meal in peace. Small gesture, but how very thoughtful. (+ 💖 💖)
Before leaving the room, Melvin said appreciatively, “Thank you for using our In-room Service, Bon appetite! ” (+💖)
Service Bank: Deposit of 11 💖
(Click here for more on Service Bank Concept: https://servicebankmoments.blogspot.com/2025/01/1-service-bank-concept.html)
Reflective thoughts: Most room service experience are mediocre at best, with nothing much to rave about. Beyond polite service and timely, correct order delivery, how can the team member make a positive difference to the experience? What would be something unexpected or truly unique of Room Service that most hotels do not do?
(Read about the city hotel in Bangkok which also excels in their Art of Room Service)