I had brought my 10-year-old niece, Victoria, along to purchase a gift voucher at Senses Spa at the renowned Hotel Crillon, Paris.
While I was looking through the spa menu, the spa manager actively engaged with young girl, showing her the different perfume bottles that matched her dress colour and patiently explaining each scent and its key ingredients. The excited girl was asked to choose her preferred scent and the kind employee helped spray it on her wrist and behind her neck. The manager asked Victoria if she had seen the flowers at the lobby (which she had) and they raved about the chocolates on display.
Being treated like a fine young lady, the mesmerised little girl was made to feel as if she was the most important customer ever to walk in through those grand doors.
Service Bank: 💖💖💖
Reflective thoughts: Does your team focus only on the (real) adults, or actively engage with the little ones?